jijiwin Casino – Privacy Policy

1. Introduction and Scope

jijiwin Casino ("jijiwin", "we", "us", "our"), operator of the online gaming platform accessible at jijiwin.app, is committed to the responsible and lawful handling of personal data in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy ("Policy") describes how jijiwin collects, uses, stores, discloses, and protects the personal information of individuals ("Data Subjects", "you", "players") who access or use the jijiwin platform, including all associated games, payment services, customer support channels, and promotional features.

By registering an account on jijiwin, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2. Data Controller Information

jijiwin Casino is the data controller responsible for the personal information collected through jijiwin.app. As data controller, jijiwin determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the DPA and all applicable Philippine privacy regulations.

For data privacy inquiries, requests to exercise your rights, or concerns about the handling of your personal information, you may contact jijiwin's Data Protection Officer (DPO) through the contact channels specified in Section 13 of this Policy.

3. Personal Data We Collect

jijiwin collects personal data that is necessary to provide our services, comply with legal obligations, and protect the interests of our players. The categories of personal data we collect include:

Registration and Identity Data:

• Full legal name as it appears on your government-issued Philippine identification document
• Date of birth (to verify that you are at least 21 years of age)
• Philippine mobile number
• Username and encrypted password
• Residential address

Identity Verification Data (KYC):

• Government-issued photo ID (e.g., PhilSys ID, UMID, passport, driver's license)
• Selfie or live photo for facial verification purposes
• Proof of address documentation where required

Financial and Transaction Data:

• GCash account details, Maya/PayMaya account details, or bank account information associated with your registered identity
• Deposit and withdrawal transaction records, amounts, timestamps, and payment method identifiers
• Account balance history and bonus transaction records

Gaming Activity Data:

• Games played, stakes wagered, outcomes, and session durations
• Bonus usage, free spin activity, and promotional participation records
• Responsible gaming tool settings (deposit limits, self-exclusion status)

Technical and Device Data:

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser version
• Session logs and platform interaction data
• Cookie and analytics data as described in Section 8

Communications Data:

• Records of communications with jijiwin's customer support team, including Live Chat transcripts
• Responses to surveys, promotions, or feedback requests

4. How We Collect Your Data

jijiwin collects personal data through the following channels:

• Directly from you — through the registration form, identity verification process, deposit and withdrawal forms, customer support interactions, and voluntary survey or feedback submissions
• Automatically — through technical data collection mechanisms when you access jijiwin.app, including session logging, cookies, and analytics tools that track platform usage and performance
• From third-party payment providers — GCash, Maya/PayMaya, BPI, BDO, Metrobank, InstaPay, PesoNet, and GrabPay may share transaction confirmation data with jijiwin as part of the payment processing flow
• From identity verification services — where jijiwin uses third-party KYC (Know Your Customer) service providers to assist in verifying the identity documents of registered players

5. Purposes and Legal Basis for Processing

jijiwin processes your personal data for the following purposes and on the following legal bases:

• Account registration and management — necessary for the performance of the contract between you and jijiwin (i.e., the provision of gaming services)
• Age and identity verification — necessary to comply with legal obligations under Philippine gaming regulations and PAGCOR requirements, including the enforcement of the 21+ minimum age requirement
• Payment processing — necessary for the performance of the contract and to comply with Anti-Money Laundering Act (AMLA) obligations
• Fraud prevention and security monitoring — necessary for the legitimate interests of jijiwin and its players in preventing unauthorized access, bonus abuse, and financial crime
• Customer support — necessary for the performance of the contract and for jijiwin's legitimate interest in resolving player issues efficiently
• Responsible gaming enforcement — necessary for compliance with applicable gaming regulations and for the protection of players' vital interests
• Platform analytics and improvement — based on jijiwin's legitimate interest in understanding how Filipino players use the platform in order to improve the user experience
• Marketing and promotions — based on your consent, where you have opted in to receive marketing communications from jijiwin

6. Disclosure of Personal Data

jijiwin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following circumstances:

• Payment processors and e-wallet providers — GCash, Maya, and other payment partners receive the minimum data necessary to process your deposits and withdrawals securely
• Game providers — providers such as PG Soft, Pragmatic Play, Jili, and JDB receive anonymised or pseudonymised session data necessary to operate their games within the jijiwin platform
• Identity verification services — KYC service providers process identity documents and verification data under strict contractual data processing obligations
• Regulatory and law enforcement authorities — jijiwin will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities when required by law, regulation, court order, or other legal process
• Professional advisers — legal, accounting, and auditing professionals engaged by jijiwin under professional confidentiality obligations
• Business transfers — in the event of a merger, acquisition, or sale of all or part of jijiwin's business, player data may be transferred to the acquiring entity subject to equivalent data protection commitments

All third parties with whom jijiwin shares personal data are required to handle such data in accordance with the Data Privacy Act of 2012 and are bound by appropriate data processing agreements.

7. Data Retention

jijiwin retains personal data only for as long as is necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by applicable Philippine law.

• Active account data — retained for the duration of your account's existence on jijiwin
• Transaction and financial records — retained for a minimum of five (5) years from the date of the transaction in compliance with AMLA requirements
• KYC and identity verification records — retained for a minimum of five (5) years from account closure or the date the verification was completed, whichever is later
• Customer support communications — retained for up to three (3) years from the date of the last interaction
• Marketing consent records — retained until consent is withdrawn, plus an additional period as required for compliance documentation

Upon expiry of the applicable retention period, jijiwin will securely delete or anonymise your personal data in accordance with industry-standard data destruction practices.

8. Cookies and Tracking Technologies

jijiwin uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you access jijiwin.app. We use the following categories of cookies:

• Strictly necessary cookies — required for core platform functionality, including maintaining your login session and processing transactions. These cannot be disabled without affecting platform functionality.
• Performance and analytics cookies — collect anonymised data about how players navigate and use jijiwin.app, helping us identify areas for improvement.
• Functional cookies — remember your preferences (e.g., language settings, game lobby filters) to personalise your jijiwin experience.
• Security cookies — assist in detecting and preventing fraudulent login attempts and unauthorized account access.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of jijiwin.app. jijiwin does not use cookies to serve third-party advertising on the platform.

9. Data Security

jijiwin implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jijiwin's servers
• Encryption of sensitive data fields (including passwords, which are stored as one-way cryptographic hashes) in jijiwin's databases
• Access controls ensuring that personal data is accessible only to jijiwin staff who require it to perform their specific functions
• OTP-based verification for sensitive account actions, including password resets and large withdrawals
• Regular security assessments and vulnerability testing of the jijiwin platform
• Automated login attempt monitoring to detect and respond to brute-force attacks and unauthorized access attempts

While jijiwin takes all reasonable precautions to protect your personal data, no system is entirely immune to risk. In the event of a personal data breach that is likely to result in serious harm to affected players, jijiwin will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by jijiwin:

• Right to be informed — the right to know that your personal data is being collected, the purposes for collection, and your rights as a data subject
• Right of access — the right to obtain a copy of the personal data jijiwin holds about you
• Right to rectification — the right to have inaccurate or incomplete personal data corrected
• Right to erasure or blocking — the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention requirements
• Right to object — the right to object to the processing of your personal data, including processing for direct marketing purposes
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated

To exercise any of the above rights, please contact jijiwin's Data Protection Officer as described in Section 13. jijiwin will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

11. Children's Privacy

jijiwin Casino services are strictly intended for individuals who are at least twenty-one (21) years of age. jijiwin does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years old, you must not register an account, access the platform, or provide any personal information to jijiwin.

If jijiwin becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated personal data will be securely deleted, and the matter will be handled in accordance with applicable PAGCOR guidelines.

If you are a parent or guardian and believe your minor child has attempted to register on jijiwin, please contact our support team immediately at the contact details in Section 13.

12. Changes to This Policy

jijiwin reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players through a notice on the jijiwin platform and/or via the mobile number on file, at least seven (7) days before the changes take effect, unless a shorter notice period is required by law.

The "Last Updated" date at the top of this page reflects when the Policy was most recently revised. Continued use of jijiwin after the effective date of any amendment constitutes acceptance of the revised Policy. You are encouraged to review this Policy periodically to stay informed of how jijiwin protects your personal data.

13. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data subject rights, or to raise a data privacy concern, please contact jijiwin's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the jijiwin platform — the fastest way to reach our team for account-related data requests
• Email: [email protected]

When submitting a data subject request, please include your registered mobile number, the nature of your request, and sufficient information to allow jijiwin to verify your identity. jijiwin may require identity verification before processing requests involving sensitive personal data.

If you believe jijiwin has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information on filing a complaint is available through the NPC's official channels.